The startup offers a review systems application that utilizes artificial intelligence and machine learning to analyze customer feedback for retail chains, restaurants, hotels, and logistics companies. This platform enables businesses to identify customer issues and improve their services, enhancing overall customer satisfaction and retention.
Funding
$330K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
GFFounders
Product
Problem
Many businesses struggle to efficiently collect and analyze customer feedback from various channels, hindering their ability to identify service weaknesses and improve customer loyalty. Existing feedback systems often lack comprehensive analytics and real-time response capabilities, leading to missed opportunities for customer retention and revenue growth.
Solution
Revisior offers a comprehensive customer feedback management and Net Promoter Score (NPS) system that enables businesses to gather and analyze customer feedback from multiple channels, including QR codes, SMS, email, Viber, and API integrations. The platform provides real-time notifications and automated response capabilities, allowing businesses to promptly address customer issues and improve service quality. Revisior's advanced analytics tools offer detailed insights into customer satisfaction, identify key drivers of loyalty, and benchmark performance against competitors. By implementing Revisior, businesses can enhance customer retention, increase revenue through recommendations, and build a positive brand reputation.
Target Audience
Revisior targets retail chains, restaurants, hotels, e-commerce businesses, medical centers, and other service-oriented companies that need to collect, analyze, and act on customer feedback to improve service quality and increase customer loyalty.
Features
- Omnichannel feedback collection via QR codes, SMS, email, Viber, API, and call centers
- Real-time notifications and automated responses with SLA control
- Advanced analytics dashboards for NPS, CSAT, CSI, and CES tracking
- Semantic analysis of customer reviews
- Benchmarking against competitors
- Customizable questionnaires and surveys
- Integration with CRM and service desk systems
- Role-based access control
- Reporting on service quality and customer loyalty
- AI assistant for complaint resolution