Reverb

reverb.so

Reverb is a customer feedback platform that collects and analyzes video and audio responses, replacing text-based surveys with richer, more authentic user insights. The platform uses AI to extract sentiment, specific complaints, and actionable intelligence from spoken feedback, and integrates with existing tools for seamless workflow adoption. It reports metrics such as increased engagement, actionable insights extracted, and hours saved on calls.

Traction –/10

Chicago, United States · HQ

Data & Analytics
Artificial Intelligence
Software Only

Updated 8 days ago

Funding

Funding rounds are not available yet.

Founders

Founder details are not available yet.

Product

Problem

Traditional text-based surveys and feedback forms often fail to capture the nuance, sentiment, and emotional context behind customer opinions. Users express themselves more naturally and completely through speech, leaving companies with shallow or incomplete insights from written responses alone.

Solution

Reverb provides a customer feedback platform that collects and analyzes video and audio responses from users, communities, and customers. The platform replaces text-based surveys with rich, spoken feedback, enabling businesses to surface nuanced insights such as sentiment and specific complaints that are often missed in written forms. By capturing natural speech patterns and vocal tone, Reverb delivers more actionable intelligence than conventional survey tools. The service is designed for easy, seamless setup and integrates with existing tools so teams can start ingesting new feedback into their everyday workflows quickly.

Target Audience

Product teams, customer experience managers, and community managers at companies seeking deeper, more authentic feedback from their customers and users than traditional text surveys provide.

Features

Video and audio response collection that captures richer feedback than text-based forms
AI-powered analysis that extracts sentiment, specific complaints, and actionable insights from spoken responses
Integration with existing tools and workflows for streamlined feedback ingestion
Seamless setup requiring no credit card to start
Dashboard showing metrics like engagement percentage increase, actionable insights extracted, and hours saved on calls