ReveLumi is an AI-powered research agent that conducts qualitative customer interviews via WhatsApp, eliminating the operational burden of recruiting, scheduling, and transcribing. The platform automatically delivers synthesized insights with real customer quotes, achieving an average response rate of over 30%. It also provides a link-based system that allows teams to launch a continuous discovery conversation and receive a complete report within days, not weeks.
Funding
Funding not disclosed
Founders
Product
Problem
Companies struggle to conduct continuous, high-quality customer discovery because the manual process—recruiting participants, scheduling interviews, conducting conversations, and transcribing them—is operationally heavy and time-consuming. This friction often leads to infrequent or abandoned research efforts, causing teams to rely on assumptions and delayed data, which results in building the wrong products and wasted development hours.
Solution
ReveLumi provides an AI agent that conducts qualitative interviews automatically via WhatsApp, a channel where users already are. This agent engages in meaningful, conversational dialogues, asking the follow-up questions that usually get skipped in text-based forms. It handles all the operational logistics, from sending the first message to probing for deeper clarity. The AI then synthesizes the conversations into a report filled with real customer quotes and actionable insights. By removing the need for human-led scheduling and transcription, ReveLumi enables teams to run continuous discovery, validate roadmap hypotheses, and understand the "why" behind customer behavior without any operational effort from the team.
Target Audience
The primary users are product managers, UX researchers, customer experience (CX) leads, and marketing professionals who need to integrate continuous, qualitative customer insights into their decision-making processes.
Features
- AI-powered interview agent that conducts natural, conversational interviews via WhatsApp with an average response rate exceeding 30%.
- Automated synthesis that generates a final report with real, verbatim customer quotes and highlighted themes, eliminating manual transcription and analysis.
- Self-serve platform where users only define the research topic, generate a link, and share it, reducing the time-to-insight from weeks to a few days (e.g., 82 conversations completed and analyzed in two days).
- No scheduling or recruiting required, allowing for continuous "always-on" research loops rather than project-based interviews.
- Unified tool for Product, CX, Marketing, and Design research teams, enabling them to validate hypotheses and understand customer motivations across different disciplines.