RevealHX
RevealHX provides Healthcare Customer Experience (HCX) analytics that map the full patient journey—from pre-care decision-making through post-care follow-up—across all touchpoints. The platform combines performance ratings, demographic segmentation, and industry benchmark reports to identify friction points and deliver actionable insights that improve trust, NPS, and operational efficiency for health systems.
- Data & Analytics
- Healthcare Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Traditional patient experience research focuses primarily on interactions with the provider, emphasizing clinical care and administrative processes. This narrow approach captures only isolated moments of feedback, missing the full continuum of the patient journey—including pre-care decision-making, digital engagements, and post-care follow-ups—as well as the emotional and social factors that shape overall satisfaction. Today's HCAHPS benchmarks provide only a post-engagement snapshot, failing to account for the ongoing relationship between the patient and the entire healthcare system.
Solution
RevealHX offers Healthcare Customer Experience (HCX) analytics that provide insight into every dimension of the patient's journey with a health system, ensuring complete line of sight into phases before and after care. The platform maps touchpoints with performance ratings to identify pain points, applies segment cuts across race/ethnicity, age, insurance type, health/financial status, and gender, and captures different journeys including emergency department, outpatient, and inpatient. By exposing blind spots missed by standard patient experience research, RevealHX helps solve friction issues, protect brand reputation, and value the perspectives of caregivers, from family members to close friends. The platform delivers industry benchmark reports and diagnostic survey access, enabling health systems to measure trust, NPS, and ease while identifying the most meaningful journey opportunities.
Target Audience
Primary customers are health systems and healthcare organizations seeking to understand and improve the complete patient experience, including care delivery and financial experience teams, as well as executives focused on brand reputation, patient engagement, and operational efficiency.
Features
- Touchpoint performance ratings to identify pain points across the full patient journey
- Segment cuts by race/ethnicity, age, insurance type, health/financial status, gender, and more
- Captures different journey types including emergency department, outpatient, and inpatient
- Industry Benchmark & Deep Dive Report providing insights into end-to-end experience and identifying impactful opportunities
- Diagnostic Survey Access with pre-programmed, tested survey instruments for gathering baseline data or boosting response for population investigation
- Qualitative results from 100,000+ open-ended responses explaining why ease and trust scores are high or low (available in Brand Intel Package)