Revalgo AI provides a "Digital Twin" platform that automates B2B customer conversations across multiple channels to drive revenue growth. The Conversational Commerce technology digitizes existing systems to enhance sales and supply chain workflows, eliminating operational bottlenecks. This platform converts unstructured customer demands from various messaging applications directly into ERP sales orders and quotes with minimal manual intervention.
Funding
Funding not disclosed
Founders
Product
Problem
Many B2B sales and procurement teams face challenges in efficiently converting customer requests into sales orders due to manual data entry, disparate communication channels, and the complexity of sourcing both stock and non-stock products. This often leads to delays, errors, and reduced productivity, hindering their ability to respond quickly to customer needs and maximize revenue opportunities.
Solution
Revalgo offers a Conversational Commerce platform that automates the conversion of customer requests into sales orders and streamlines the sourcing process. By creating a digital twin of a business's sales and supply chain operations, Revalgo digitizes systems to double workforce capacity without additional hires. The platform uses AI to monitor various communication channels, including emails, texts, voice calls, and messaging apps, to identify and process customer requests. It then automatically converts these requests into sales orders or quotes within the existing ERP system, providing real-time responses to customers and enabling sales teams to focus on managing orders rather than manually entering them.
Target Audience
Revalgo primarily targets B2B sales and procurement teams looking to improve operational efficiency, reduce manual tasks, and enhance customer responsiveness.
Features
- AI-powered automation of sales order creation from various input formats, including plain English, Excel files, PDFs, and handwritten notes.
- Integration with existing ERP systems for seamless data flow and order processing.
- Automated sourcing of both stock and non-stock products, providing real-time price, availability, and promotion information.
- 24/7 monitoring of customer communication channels to identify and process requests.
- Digital twin technology to replicate and optimize physical business processes.
- Intelligent Business Automation combining Robotic Process Automation, Digital Process Automation, and AI.
- Data hygiene services to extract insights from unstructured, distributed, duplicated, and incomplete data.