Rev1ew provides a structured platform to automate and scale online review collection across multiple public platforms like Google and Tripadvisor. The service utilizes various channels, including NFC tags, QR codes, and SMS, to simplify the process for businesses. This systematic approach helps clients increase their average rating, enhance online visibility, and drive customer acquisition.
Funding
Funding not disclosed
Founders
Product
Problem
Many small and medium‑size businesses lack an efficient, automated way to solicit and manage customer reviews on major platforms, leading to missed opportunities for visibility, uneven rating scores, and a reliance on manual processes that increase staff workload. Negative feedback often appears publicly, harming reputation before the business can address it internally.
Solution
Rev1ew offers a cloud‑based review‑collection platform that centralizes request generation, response handling, and performance monitoring across multiple channels. Customers can leave reviews via NFC‑enabled tags or cards, dynamic QR‑codes, SMS messages, email signatures, or an embedded website widget, all of which direct them to a customized Rev1ew Page™. The system captures dissatisfied customers through an internal microsurvey, allowing businesses to resolve issues before they surface publicly. Real‑time dashboards provide multilingual analytics, alerts, and reward management, while GDPR‑compliant data handling ensures privacy. Integration with Google, TripAdvisor, Facebook, Trustpilot and other major sites consolidates reviews in one place, helping businesses boost their online ratings without added staff effort.
Target Audience
The solution targets local businesses and SMBs—such as automotive dealers, dental and medical practices, hotels, restaurants, retail stores, and tourism operators—that depend on online reviews for customer acquisition and retention.
Features
- NFC tags and cards that trigger a review request on any smartphone without requiring an app, using Near Field Communication technology.
- Dynamic QR‑codes that can be updated remotely and track scans, linking users to a branded, multilingual Rev1ew Page™.
- SMS tool with 98 % open rates, automatic language detection, scheduling, and delivery status tracking.
- Embedded website widget that displays live reviews, auto‑translates content, and offers a “Leave a review” button customizable to brand colors.
- Internal microsurvey for negative feedback, with instant notifications to designated staff for rapid issue resolution.
- GDPR‑compliant data pipeline with end‑to‑end encryption and role‑based access controls.
- Real‑time analytics dashboard showing review volume, rating trends, platform distribution, and reward redemption metrics.
- Multi‑platform publishing to Google, TripAdvisor, Facebook, Trustpilot and other review sites from a single interface.