Signals (Returnsignals) is an AI‑powered post‑purchase texting platform that engages e‑commerce shoppers via iMessage, RCS and SMS right after delivery. It automates return and exchange workflows, offers real‑time product recommendations, and captures feedback within the same chat, turning service interactions into additional sales. The solution integrates with existing order‑management and CRM systems and provides analytics on repeat‑purchase drivers and operational efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
E‑commerce retailers often rely on passive return portals and broadcast SMS, which lead to fragmented post‑purchase communication, high return friction, and missed opportunities for repeat sales.
Solution
Signals provides a proactive, AI‑powered post‑purchase texting platform that engages customers via iMessage, RCS, and SMS immediately after delivery. The system initiates personalized conversations to address fit issues, arrange exchanges, recommend complementary items, and capture real‑time feedback. By handling returns and upsells within the same chat thread, Signals turns routine service interactions into revenue‑generating moments. All interactions are logged and analyzed to deliver actionable intelligence on customer preferences, repeat‑purchase drivers, and operational efficiencies. The platform integrates with existing order management and CRM systems, enabling seamless data flow without disrupting current workflows.
Target Audience
Signals is aimed at mid‑size to large apparel and lifestyle e‑commerce brands that manage high volumes of post‑delivery interactions and seek to improve return experiences while increasing repeat purchases.
Features
- AI-driven conversational engine that initiates one‑to‑one chats after delivery and understands natural language replies
- Automated exchange and return workflows that generate prepaid return labels and coordinate shipment of replacement items
- Real‑time product recommendation engine that suggests complementary merchandise based on the original purchase and conversation context
- Integration with iMessage, RCS, and SMS channels for native, carrier‑grade messaging experiences
- Dashboard analytics that surface post‑purchase engagement metrics, repeat‑purchase rates, and revenue impact of conversational interactions
- API connectors for order management, inventory, and CRM systems to synchronize customer data and transaction history