Retell AI provides an LLM-based platform for building and deploying sophisticated AI voice agents capable of natural, human-like phone conversations. This platform enables businesses to automate complex, multi-turn interactions for use cases like customer support, lead qualification, and appointment setting at scale. The system emphasizes low latency, realistic voice quality, and seamless integration with existing telephony and business workflows.
Funding
$4.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
MSRASCFounders
Product
Problem
Many businesses struggle to efficiently manage high volumes of customer calls, leading to long wait times, increased operational costs, and inconsistent customer service quality. Traditional interactive voice response (IVR) systems often lack the sophistication to handle complex inquiries, resulting in frequent escalations to human agents.
Solution
Retell AI offers an API platform for developing and deploying AI-powered voice agents capable of automating complex workflows across phone and web channels. The platform enables businesses to build, test, and monitor production-ready voice agents that can handle a wide range of customer interactions, from appointment scheduling and lead qualification to customer service and debt collection. Retell AI's technology provides a human-like voice experience with low latency, smooth turn-taking, and multilingual support, allowing businesses to automate customer interactions, improve call handling efficiency, and reduce reliance on human support.
Target Audience
Retell AI targets businesses across various industries, including sales, customer support, and scheduling, that seek to automate customer interactions, improve call handling efficiency, and reduce operational costs.
Features
- API platform for building and deploying AI voice agents
- Low-code interface for designing and testing complex conversational workflows
- Integration with preset functions for common tasks like calendar booking and call transfer
- Human-like voice experience with 600ms latency and natural back-channeling
- Multi-lingual support for global deployments
- Scalable architecture for handling millions of concurrent calls
- Comprehensive agent testing tools, including test case saving and post-call analysis
- Native integrations for effortless integration into existing tech stacks
- SOC 2 Type 1&2, HIPAA, and GDPR compliance