Retail Unlimited provides AI-driven in-store audio and computer vision systems that help retailers reduce theft, enforce age-restricted sales compliance, and influence shopper behavior in real time. The platform integrates with existing CCTV to detect suspicious activity, trigger targeted audio warnings, and deliver context-aware messaging based on customer demographics and store conditions. Deployed across convenience store chains, it combines machine learning with licensed music and branding to create safer, more responsive retail environments.
Funding
Funding not disclosed
Founders
Product
Problem
Retailers face rising losses from shoplifting and the operational challenge of enforcing age-restricted sales compliance, such as Challenge 25, across multiple store locations. Traditional CCTV monitoring is reactive and requires constant human oversight, while generic in-store audio fails to influence shopper behavior or deter potential offenders in real time.
Solution
Retail Unlimited provides an intelligent in-store audio and AI-driven computer vision platform that transforms existing retail CCTV into an autonomous loss-prevention and customer-engagement system. The platform uses machine learning models to detect suspicious behaviors, such as potential theft or underage presence in alcohol aisles, and automatically triggers targeted audio warnings or preventative messages through the store's sound system. It also delivers context-aware marketing content, including licensed music and personalized branding, that adapts to time of day, promotions, and customer demographics to influence purchasing decisions. By coupling real-time data with autonomous decision-making, the system helps retailers reduce theft, improve compliance, and enhance the overall shopping experience without requiring additional staff.
Target Audience
Primary customers are convenience store chains, retail groups, and grocery networks (e.g., Greens Retail, Booker Group concept stores) that need scalable, automated loss prevention and age-restricted sales compliance tools.
Features
- AI-EDGE CCTV integration that auto-detects theft and sends instant footage of alleged perpetrators to any device, highlighting them to staff
- Real-time audio fading and preventative warning messages played in-store when suspicious activity is detected
- AgeSense module that counts under-25s using anonymized CCTV data and triggers Challenge 25, Drinkaware, or proxy-purchase audio warnings in designated alcohol aisles
- Heat-mapping and machine learning modules that support autonomous decision-making for dynamic, goal-oriented actions in response to customer behavior
- A library of psychologically effective audio clips targeting different types of potential shoplifters, coupled with high-rotation 'Don't-Ask-For-It' campaigns
- Cloud-based or on-premise deployment across store networks, with pilot programs in 10+ stores and active use in 20+ convenience store locations