respeak.io provides a knowledge management platform that lets public administrations maintain a single, source-based knowledge base and deploy it across internal workflows and citizen-facing websites. The platform imports documents from SharePoint, Confluence, and other sources, then powers AI assistants for both staff and the public, with automatic quality evaluation and audit trails. It includes specialized templates for processes like the recognition of foreign health professional qualifications.
Funding
Funding not disclosed
Founders
Product
Problem
Public administrations hold extensive specialized knowledge, but it is scattered across documents, intranets, and employee expertise, making it difficult for both citizens and staff to find answers. This leads to repetitive inquiries, slow onboarding, and manual document processing that consumes time better spent on core tasks.
Solution
respeak.io offers a centralized knowledge platform that unifies internal documents, websites, and systems like SharePoint and Confluence into a single, curated knowledge base. From this base, administrations can configure AI-powered assistants for both internal staff and external citizens, ensuring consistent, source-based answers around the clock. The platform includes tools for automatic quality assurance, gap detection, and workflow automation, such as extracting data from incoming documents and comparing qualifications. This enables faster case processing for employees and clearer, multilingual guidance for citizens, all from one maintained source of truth.
Target Audience
Primary users are municipal governments, public authorities, and administrative bodies that need to provide reliable information to citizens and streamline internal knowledge access for case workers.
Features
- Multi-source knowledge import from documents, web pages, SharePoint, Confluence, and GitHub Wiki into one unified base
- Configurable AI assistants for different departments, with ready-made templates for areas like recognition procedures, environmental law, and funding
- Automatic evaluation framework that checks answer relevance, correctness, and completeness, providing an audit trail
- Workflow automation for document extraction, qualification comparison, and case management within the same system
- Detection of unanswered questions to identify knowledge gaps and targeted content expansion
- Real-time notifications via email, Slack, Teams, or webhook for system updates and alerts