resolvedAI offers an AI-driven incident triaging software, iTRIAGE, that automates the assignment of IT incidents with high accuracy to minimize resolution time and operational costs. By analyzing defects from bug repositories, iTRIAGE provides actionable insights that enhance defect management and improve compliance with business service level agreements (SLAs).
Funding
Funding not disclosed
Founders
Product
Problem
IT incidents often experience delays due to inefficient manual assignment processes, leading to increased resolution times and higher operational costs. Traditional methods lack the precision needed to accurately route incidents to the appropriate resolver groups, hindering service level agreement (SLA) compliance.
Solution
resolvedAI's iTRIAGE is an AI-powered incident triaging software that automates the assignment of IT incidents with high accuracy, minimizing resolution time and operational costs. By leveraging machine learning to analyze defects from bug repositories, iTRIAGE provides actionable insights that enhance defect management and improve compliance with business service level agreements (SLAs). The platform's interactive dashboards and reports transform data into compelling stories, encouraging smarter business decisions. iTRIAGE streamlines incident management, reduces incident tossing, and optimizes resource utilization.
Target Audience
The primary target audience includes IT departments and managed service providers seeking to automate and optimize their incident management processes, reduce resolution times, and improve SLA compliance.
Features
- AI-driven incident assignment with high accuracy
- Defect analysis from bug repositories using machine learning
- Interactive dashboards and powerful reports for data analytics
- Actionable insights on defect assignment
- Customizable reports to track key performance indicators (KPIs)
- Integration with existing incident management systems