RepuGen provides an integrated reputation management platform for healthcare practices, automating post‑visit patient surveys and routing high scores to external review sites while capturing lower scores for internal follow‑up.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare practices often struggle to collect timely patient feedback, monitor reviews across numerous rating sites, and respond to negative experiences before they damage their online reputation. This fragmented process can lead to missed opportunities for positive reviews, reduced patient trust, and lower acquisition rates.
Solution
RepuGen offers an integrated reputation management platform that centralizes review monitoring, patient surveys, and response tools for healthcare providers. After each visit, patients receive an automated HIPAA‑compliant survey via text or email; high scores are routed to external review sites while lower scores are captured on the platform for direct follow‑up. AI‑driven sentiment analysis (CommentWiz) and word‑cloud visualizations surface key themes, enabling practices to act on patient concerns quickly. The ReplyWize assistant generates compliant response suggestions, and the Review Balancer helps maintain a balanced presence across major directories. Positive reviews can be amplified on social media, and automated eCards nurture ongoing patient loyalty. All data are stored securely and presented through a unified dashboard for actionable insights.
Target Audience
Primary customers are outpatient medical practices, specialty clinics, and multi‑location healthcare groups that need to manage online reputation, improve patient satisfaction, and attract new patients.
Features
- Automated post‑visit surveys delivered via SMS/email with score‑based routing to review sites or internal feedback channels
- Real‑time aggregation of reviews from 50+ platforms with instant alert notifications
- AI‑powered sentiment analysis (CommentWiz) and word‑cloud insights to identify trends and emotions in patient feedback
- HIPAA‑compliant ReplyWize assistant that suggests compliant responses to reviews
- Review Balancer tool that helps maintain a balanced rating profile across multiple directories
- Social‑media amplification of positive reviews and automated eCard campaigns for birthdays and holidays
- Customizable multi‑question surveys for deeper, structured patient insights
- Centralized dashboard with reputation reports, analytics, and integration options for practice management systems