Repply provides an AI‑driven assistant that automatically answers Instagram DMs, WhatsApp messages, and missed calls for restaurants, turning each interaction into a reservation or private‑event booking. It imports the restaurant’s hours, menu and reviews from Google Maps, centralises all channels in a single dashboard, and offers configurable response rules plus real‑time analytics to help managers optimise seating and revenue.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants often miss reservations and private event bookings because customer inquiries arrive via multiple channels—Instagram, WhatsApp, phone calls—and staff cannot respond instantly or manage them efficiently, leading to lost revenue and poor customer experience.
Solution
Repply offers an AI-driven messaging assistant that automatically answers incoming Instagram DMs, WhatsApp messages, and missed calls, converting each interaction into a reservation or private‑event request. The platform imports the restaurant’s hours, menu, and reviews from Google Maps, then centralizes all conversations in a single dashboard where staff can monitor, intervene, or hand off complex cases. Built‑in AI rules let the restaurant define tone, suggest outdoor seating when weather is good, and route large groups to the team. Real‑time analytics extract customer preferences, track reservation volume, and measure revenue impact, giving managers data to optimize seating and service strategies.
Target Audience
Repply is designed for independent restaurants, boutique eateries, and small restaurant chains that rely on social‑media and phone inquiries to fill tables and host private events.
Features
- Automatic import of restaurant data (hours, menu, reviews) from Google Maps and social profiles, eliminating manual setup
- Unified inbox for Instagram, WhatsApp, phone calls, and web chat, presenting all interactions on one screen
- Configurable AI behavior (polite responses, weather‑based suggestions, escalation for groups > 8, wine‑list promotion) to match the restaurant’s brand voice
- Instant reservation and private‑event booking handling, with AI collecting date, party size, budget, and other details
- Human‑in‑the‑loop override, allowing staff to take control of any conversation at any time
- Dashboard with live metrics on AI‑generated revenue, number of covers booked, and request types (reservations vs. privatizations)
- Proactive AI suggestions for upselling or operational opportunities based on conversation trends