Replify provides an AI suite specifically designed for health clubs, fitness brands, and wellness centers to manage sales and customer service. The platform features an AI receptionist, outbound sales capabilities, and automated billing and collections functions. This solution aims to capture leads, handle inquiries 24/7, and automate routine communications for facility operators.
Funding
$4.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Fitness facilities with multiple locations often miss inbound calls and messages, leading to lost membership inquiries and delayed lead qualification. Manual handling of phone, chat, and text interactions consumes staff hours and creates inconsistent customer experiences outside of operating hours.
Solution
Replify delivers an AI-driven reception and sales assistant that operates 24/7 across voice, chat, and SMS channels. The platform leverages natural‑language processing and speech synthesis to understand member queries, capture leads, qualify prospects, and schedule appointments in real time. It integrates with existing class‑scheduling, CRM, and back‑office systems via APIs and pre‑built connectors, ensuring data continuity and reducing manual entry. The AI continuously refines its responses through supervised learning from each interaction, improving accuracy without additional configuration. Businesses can deploy the assistant in minutes, customize branding, and scale across dozens of locations while maintaining secure, compliant data handling.
Target Audience
Primary customers are multi‑location gyms, boutique fitness studios, and sports clubs that need automated member support and lead management across phone, chat, and text channels.
Features
- Multi‑modal AI agent (voice, web chat, SMS) with natural‑language understanding and high‑fidelity text‑to‑speech voices, including local area codes
- Real‑time lead capture, qualification, and automated appointment booking synced to integrated scheduling platforms
- Seamless bi‑directional API connectors to over 50 CRMs, booking systems, and productivity tools (e.g., Salesforce, Mindbody, ZenPlanner, Zapier)
- Live transfer capability for up to 50 concurrent handoffs to human staff when complex issues arise
- Knowledge‑base ingestion that scans websites, documents, and FAQs to provide accurate, up‑to‑date answers
- Full conversation transcripts with optional call recordings for compliance and analytics
- Enterprise‑grade security, role‑based access controls, and scalable cloud infrastructure for multi‑site deployments
- White‑label branding options to match the gym’s website and communication style