Relay Delivery provides a logistics platform that enables restaurants to manage their delivery operations by integrating orders from multiple third-party apps while utilizing their own fleet of couriers. This approach reduces delivery commissions by up to 75%, allowing restaurant owners to maintain control over their profits and customer data.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants face challenges in managing delivery operations across multiple third-party apps, leading to high commission fees and reduced control over customer data. Juggling various platforms and devices complicates order management and impacts profitability.
Solution
Relay Delivery offers a logistics platform that integrates orders from multiple third-party delivery apps, enabling restaurants to utilize their own courier fleet or Relay's network. By switching to Relay, restaurants can significantly reduce delivery commissions, sometimes by up to 75%, while maintaining control over their brand and customer relationships. The platform provides a unified management system that aggregates orders from phone, website, and third-party apps, streamlining operations and improving efficiency. Relay also allows restaurants to leverage third-party apps for marketing purposes without being locked into their delivery services.
Target Audience
Relay Delivery primarily targets restaurant owners and operators looking to optimize their delivery operations, reduce commission costs, and regain control over their customer relationships.
Features
- Aggregates orders from various third-party delivery platforms, phone orders, and website orders into a single management system.
- Enables restaurants to use their own delivery couriers or access Relay's vetted courier network.
- Reduces delivery commissions by up to 75% compared to relying solely on third-party delivery apps.
- Provides restaurants with ownership of their customer data and order information.
- Offers a "self-delivery" option on third-party platforms, allowing restaurants to use Relay for fulfillment.
- Vets all couriers and ensures they understand the fundamentals of excellent customer service.