Regal provides an enterprise-ready Voice AI Agent Platform designed to build, improve, and manage human-sounding AI agents for customer experience workflows. This platform enables businesses to automate complex interactions across support, sales, and operations with high containment rates and low latency. By integrating with existing contact center software, Regal delivers significant cost reduction and 24/7 availability for customer engagement.
Funding
$82.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across multiple channels, leading to missed opportunities, inconsistent service, and increased operational costs. Legacy contact center solutions often lack the real-time intelligence and automation capabilities needed to personalize interactions and optimize agent performance. This results in lower customer satisfaction, reduced sales conversions, and difficulty scaling support operations.
Solution
Regal provides an AI-powered customer engagement platform that combines autonomous AI agents with tools for human agents, enabling businesses to deliver personalized and efficient customer experiences. The platform leverages real-time customer intent signals to tailor inbound and outbound interactions, automating tasks such as lead qualification, appointment scheduling, and customer support. By blending AI and human capabilities, Regal helps businesses increase sales conversions, improve customer retention, and reduce the cost to serve.
Target Audience
Regal is designed for consumer enterprises in industries such as healthcare, insurance, education, home services, and e-commerce that require high-touch customer engagement to drive sales, support, and retention.
Features
- Autonomous AI Agents that handle support, sales, and operations calls with human-like interactions
- Journey Builder for orchestrating customized inbound IVR flows and outbound customer journeys based on real-time signals
- Unified Agent Desktop providing human agents with AI-powered tools and customer data for informed conversations
- Branded Caller ID to increase answer rates and build trust with customers
- Conversation Intelligence, including transcription, sentiment analysis, and automated quality assurance
- A/B testing capabilities to refine AI Agent performance and optimize customer interactions
- Integrations with major CCaaS and CRM platforms, including Salesforce, HubSpot, and Zendesk
- Omnichannel support, including voice, SMS, email, and webchat