About Regal

Regal offers AI-powered contact center software that combines autonomous AI agents with human agents to enhance customer interactions across multiple channels. This technology improves sales and support efficiency, achieving a 250% increase in sales per agent and an 80% reduction in cost to serve.

```xml <problem> Many businesses struggle to efficiently manage customer interactions across multiple channels, leading to missed opportunities, inconsistent service, and increased operational costs. Legacy contact center solutions often lack the real-time intelligence and automation capabilities needed to personalize interactions and optimize agent performance. This results in lower customer satisfaction, reduced sales conversions, and difficulty scaling support operations. </problem> <solution> Regal provides an AI-powered customer engagement platform that combines autonomous AI agents with tools for human agents, enabling businesses to deliver personalized and efficient customer experiences. The platform leverages real-time customer intent signals to tailor inbound and outbound interactions, automating tasks such as lead qualification, appointment scheduling, and customer support. By blending AI and human capabilities, Regal helps businesses increase sales conversions, improve customer retention, and reduce the cost to serve. </solution> <features> - Autonomous AI Agents that handle support, sales, and operations calls with human-like interactions - Journey Builder for orchestrating customized inbound IVR flows and outbound customer journeys based on real-time signals - Unified Agent Desktop providing human agents with AI-powered tools and customer data for informed conversations - Branded Caller ID to increase answer rates and build trust with customers - Conversation Intelligence, including transcription, sentiment analysis, and automated quality assurance - A/B testing capabilities to refine AI Agent performance and optimize customer interactions - Integrations with major CCaaS and CRM platforms, including Salesforce, HubSpot, and Zendesk - Omnichannel support, including voice, SMS, email, and webchat </features> <target_audience> Regal is designed for consumer enterprises in industries such as healthcare, insurance, education, home services, and e-commerce that require high-touch customer engagement to drive sales, support, and retention. </target_audience> <revenue_model> While specific pricing details are not available, Regal offers tiered pricing plans based on usage and features, with options for both self-service and enterprise customers. </revenue_model> ```

What does Regal do?

Where is Regal located?

Regal is based in East New York, United States.

When was Regal founded?

Regal was founded in 2020.

How much funding has Regal raised?

Regal has raised 82150000.

Location

East New York, United States

Founded

2020

Funding

82150000

Employees

98 employees

Major Investors

Emergence Capital

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Regal

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Executive Summary

regal.ai 3K+

Crunchbase

Founded 2020 – East New York, United States

Funding

Estimated Funding

$50M+

Major Investors

Emergence Capital

Team (75+)

No team information available.

Company Description

Problem

Many businesses struggle to efficiently manage customer interactions across multiple channels, leading to missed opportunities, inconsistent service, and increased operational costs. Legacy contact center solutions often lack the real-time intelligence and automation capabilities needed to personalize interactions and optimize agent performance. This results in lower customer satisfaction, reduced sales conversions, and difficulty scaling support operations.

Solution

Regal provides an AI-powered customer engagement platform that combines autonomous AI agents with tools for human agents, enabling businesses to deliver personalized and efficient customer experiences. The platform leverages real-time customer intent signals to tailor inbound and outbound interactions, automating tasks such as lead qualification, appointment scheduling, and customer support. By blending AI and human capabilities, Regal helps businesses increase sales conversions, improve customer retention, and reduce the cost to serve.

Features

Autonomous AI Agents that handle support, sales, and operations calls with human-like interactions

Journey Builder for orchestrating customized inbound IVR flows and outbound customer journeys based on real-time signals

Unified Agent Desktop providing human agents with AI-powered tools and customer data for informed conversations

Branded Caller ID to increase answer rates and build trust with customers

Conversation Intelligence, including transcription, sentiment analysis, and automated quality assurance

A/B testing capabilities to refine AI Agent performance and optimize customer interactions

Integrations with major CCaaS and CRM platforms, including Salesforce, HubSpot, and Zendesk

Omnichannel support, including voice, SMS, email, and webchat

Target Audience

Regal is designed for consumer enterprises in industries such as healthcare, insurance, education, home services, and e-commerce that require high-touch customer engagement to drive sales, support, and retention.

Revenue Model

While specific pricing details are not available, Regal offers tiered pricing plans based on usage and features, with options for both self-service and enterprise customers.