Reflow provides a cloud‑native platform that captures and visualizes every step of enterprise workflows in real time by ingesting event data from existing SaaS tools. Its analytics compute unit economics, detect bottlenecks with AI, and generate prioritized automation recommendations with ROI estimates, accessible via dashboards and APIs.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprise operations teams often lack real‑time visibility into how work actually flows across people, systems, and processes. Without granular insight, bottlenecks, deviations, and hidden costs remain invisible, making it difficult to prioritize improvements or prove the ROI of automation initiatives. This information gap forces leaders to rely on guesswork and manual reporting, which slows decision‑making and increases operational risk.
Solution
Reflow delivers a cloud‑native workforce and workflow intelligence platform that captures every step of an enterprise process as it happens. By ingesting event data from existing tools (CRM, ticketing, ERP, etc.) and applying a unified data model, the system builds a live “system of record” for work execution. Built‑in analytics compute unit economics, utilization, and cost per transaction, while AI‑driven anomaly detection surfaces bottlenecks and compliance drift in seconds. The platform then generates prioritized automation recommendations and quantifies expected ROI, enabling teams to invest resources where impact is highest. All insights are presented through configurable dashboards and API‑exposed metrics, allowing seamless integration with BI tools and EHR/ERP systems. Security and privacy are enforced with end‑to‑end encryption, SOC 2 Type 2, HIPAA, and GDPR‑compliant controls.
Features
- Real‑time workflow graphing that maps each task, handoff, and exception across integrated SaaS applications
- Unit‑economics engine that breaks down time, labor cost, and overhead per transaction or case
- AI‑powered bottleneck detection and drift monitoring with automated alerting and root‑cause suggestions
- Automation recommendation engine that ranks improvement opportunities by projected ROI and effort
- Extensible REST/GraphQL API and webhook framework for bi‑directional data sync with BI, ERP, and custom dashboards
- Role‑based access control, audit logging, and data residency options for enterprise compliance
- Enterprise‑grade encryption in transit and at rest, with SOC 2 Type 2, HIPAA, CPRA/CCPA, and GDPR certifications
- Customizable KPI widgets and exportable reports for finance, operations, and compliance stakeholders