Refiner provides dedicated in-app survey software for web and mobile applications to capture contextual user feedback. It enables precise user targeting based on traits and behavior to maximize response rates for NPS, CSAT, and product research. The platform integrates with data infrastructure like Segment to feed actionable insights directly into growth and product workflows.
Funding
$200K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
SaaS and digital product companies often struggle to gather targeted and actionable user feedback to improve their products and user experience. Generic survey tools lack the precision needed to target specific user segments and integrate seamlessly with existing data platforms, resulting in low response rates and limited insights.
Solution
Refiner offers a customer feedback and survey platform designed specifically for SaaS and digital product companies, enabling them to collect and analyze qualitative user insights with precision. The platform allows for highly customizable in-product microsurveys that yield high response rates, coupled with advanced user targeting for segmented and specific insights. By integrating with customer data platforms and offering a reporting dashboard, Refiner helps organizations convert feedback into actionable data to enhance product development, improve customer satisfaction, and accelerate growth. The platform supports various survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product-Market Fit (PMF) surveys.
Target Audience
Refiner is designed for product teams, customer success teams, and marketing teams within SaaS and digital product companies seeking to improve user experience, reduce churn, and accelerate growth through targeted user feedback.
Features
- Multi-channel surveys: in-product, web, mobile, email, and survey links
- Customizable surveys: seamless integration into the product's look and feel
- Advanced targeting: trigger surveys for the right users at the right time
- Integrations: Segment, Rudderstack, Amplitude, Mixpanel, Customer.io, Userlist, HubSpot, Salesforce, Zapier, and Make
- Reporting dashboard: key metrics at a glance
- NPS, CSAT, and CES ratings: timeline charts to track progress
- Segmented results: based on survey responses or data from customer data platforms
- Automatic response tagging with AI: quickly access specific response lists and detect hidden patterns