Recado provides a generative AI platform for WhatsApp that automates customer support with human‑like conversations, handling text, voice, image, and video messages and performing actions such as ticket creation and database queries. The solution offers 24/7, multi‑language service, real‑time analytics, and seamless handoff to human agents, enabling fast, scalable CX for enterprises across Latin America.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses rely on rule‑based chatbots or manual human agents for customer support, resulting in slow response times, limited ability to handle multimedia queries, and poor user experience. This leads to dissatisfied customers and inefficient support operations, especially for companies scaling across multiple countries and languages.
Solution
Recado delivers a generative AI platform for WhatsApp that automates customer service with human‑like conversational abilities. The AI can understand and reply to text, voice, image, and video messages, take actions on behalf of users, and integrate with internal systems to create tickets or query databases. It operates 24/7, provides multi‑language support, and offers analytics to monitor performance and identify CX improvement areas. Human agents can intervene seamlessly when needed, ensuring complex issues are resolved without sacrificing speed.
Target Audience
Recado targets growing enterprises in Latin America—such as airlines, telecoms, software firms, automotive, energy, and real‑estate companies—that need scalable, high‑quality WhatsApp support across multiple languages.
Features
- Advanced conversational AI that generates natural language responses with emojis, buttons, and tone matching human agents
- Multimedia comprehension: processes audio messages, images, and videos sent by customers
- Automated actions such as ticket creation, database lookups, and workflow triggers within existing tools
- Real‑time transfer to human agents with full conversation context
- Multi‑language support including Spanish, English, Portuguese and others
- 24/7 availability with average response times under 10 seconds
- Built‑in CX analytics dashboard measuring satisfaction, response quality, and operational bottlenecks
- Rapid deployment: AI agents trained and live within weeks