This company provides an omnicanal platform for businesses to manage customer communications via SMS, WhatsApp, and email, alongside secure online transaction processing using 3D Secure. Their integrated solution streamlines customer engagement and mitigates fraud risks through unified messaging and robust payment authentication.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses face challenges in effectively communicating with customers across multiple channels and ensuring the security of online transactions. Fragmented communication strategies can lead to missed customer engagement opportunities, while inadequate transaction security exposes both businesses and consumers to fraud and financial loss.
Solution
Real-Time provides an integrated omnicanal platform designed to streamline customer communications and enhance transaction security. The platform leverages a unified approach to deliver messages via SMS, WhatsApp, email, and voice, ensuring broad reach and engagement. For payment processing, it implements the 3D Secure protocol to authenticate cardholders, thereby mitigating fraud risks. Additionally, the company offers VoIP solutions for cost-effective global connectivity, consolidating essential business communication and security functions into a single, scalable service.
Target Audience
The primary target audience includes businesses across various sectors such as banking, financial services, retail, healthcare, and education that require secure and efficient customer communication and transaction processing.
Features
- **Omnicanal Communication Platform (Real-Time SOA):** A cloud-native platform built on Microsoft Azure, supporting SMS, WhatsApp Business API, Email Marketing, and VoIP for mass and critical communications.
- **WhatsApp Business API Integration:** Certified integration for customer engagement, including chatbots, AI assistants, multimedia support, and CRM/ERP connectivity.
- **SMS Messaging Capabilities:** Direct connectivity to mobile operators for high-reach, critical notifications, transactional messages, and marketing campaigns with high open rates.
- **Voice over IP (VoIP) Solutions:** Enables direct, efficient, and low-cost communications with global connectivity, including virtual office capabilities and Click-to-Call features.
- **3D Secure (3DS) Access Control Server (ACS):** Implements a robust protocol for cardholder authentication during online transactions to prevent fraud and reduce chargebacks.
- **Payment Consulting Services:** Expert guidance on credit, debit, and prepaid card processes, authorization optimization, network billing, compliance programs, and brand release management to ensure adherence to international standards.
- **AI-Enhanced Features:** Integration of Artificial Intelligence for advanced communication strategies and customer interaction management.
- **Security and Compliance:** Adherence to GDPR and upcoming Chilean data protection laws, with certifications including ISO and SOC, and compliance with OWASP Top 10 vulnerability standards.
- **Microsoft Azure Infrastructure:** Leverages Azure's high availability and redundancy across multiple zones for continuous operational uptime.
- **API Integrations:** Offers flexible API integrations for seamless connection with e-commerce platforms, CRMs, ERPs, and other business systems.