Retell provides an AI voice agent platform that automates inbound and outbound phone calls for businesses, handling tasks such as reception, appointment setting, customer service, and lead qualification. The platform offers natural, human-like conversations, integrates with CRMs and telephony systems, and includes features like call transfer, IVR navigation, and post-call analysis. Over 4,000 businesses use Retell to scale operations and reduce support costs.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to manage high volumes of phone calls while maintaining quality customer service, leading to long wait times, missed calls, and high operational costs. Traditional IVR systems and human-only call centers are often inflexible, expensive to scale, and fail to provide a seamless, personalized caller experience.
Solution
Retell provides an AI voice agent platform that automates phone conversations with human-like natural language understanding, allowing businesses to handle inbound and outbound calls at scale. The platform enables users to build, test, and deploy custom voice agents that can manage tasks like appointment scheduling, lead qualification, customer support, and debt collection. With features like dynamic call routing, warm transfers to human agents with full context, and the ability to navigate IVR systems, Retell integrates with existing tech stacks to streamline operations and improve customer satisfaction. The platform also offers 24/7 call handling, real-time transcription and summarization, and AI-powered quality assurance to ensure reliable performance.
Target Audience
Primary customers are businesses across healthcare, financial services, insurance, logistics, retail, travel, and debt collection that need to automate high volumes of phone interactions and improve call-handling efficiency.
Features
- Voice AI API for building custom voice agents with branded conversational flows
- Intelligent call routing with dynamic transfer to departments or assigned contacts based on CRM data
- Warm transfer to human agents with complete conversation history and context
- AI agent capability to navigate external IVR systems and retrieve information from CRMs, billing tools, and EHRs
- Built-in tools for appointment booking, customer feedback surveys, and intelligent notifications/reminders
- Real-time transcription and summarization of every conversation for CRM syncing and compliance
- Seamless integrations with Salesforce, HubSpot, Twilio, Vonage, and automation platforms
- Post-call analytics and AI quality assurance to optimize performance and reliability