RavenCSI offers a platform for gathering and analyzing employee and customer feedback to improve organizational performance. Their tools facilitate higher survey response rates and provide actionable insights to boost engagement and satisfaction. This enables leaders to understand and act on feedback more effectively.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations often struggle to gather comprehensive and accurate feedback from employees and customers due to low survey response rates and limited insights. Traditional survey methods can be time-consuming to develop, yield inaccurate data, and fail to capture the emotional context behind responses, hindering effective decision-making and improvement initiatives.
Solution
RavenCSI provides a SaaS platform designed to improve employee, customer, and patient experiences through enhanced feedback collection and analysis. The platform utilizes patented Morphii technology to capture not only what people think, but also how they feel, by measuring the emotion and intensity behind each response. By increasing survey response rates and providing real-time alerts for negative feedback, RavenCSI enables leaders to quickly identify and address issues, leading to higher engagement, improved satisfaction, and better organizational performance. The platform offers white-label, white-glove, and licensed options to cater to different organizational needs, ensuring a tailored approach to experience management.
Target Audience
RavenCSI targets leaders and managers across various industries, including healthcare, hospitality, sales, and marketing, who seek to improve employee, customer, and patient experiences to drive organizational success.
Features
- Patented Morphii technology captures the emotion and intensity dimensions of feedback.
- Real-time alerts notify leaders of negative feedback for immediate action.
- Dynamic dashboards provide customizable visualizations of key metrics and trends.
- Easy survey design with a drag-and-drop interface and pre-built question libraries.
- Mobile-ready and kiosk-capable surveys for convenient feedback collection.
- Org Hierarchy Logic allows for granular analysis of feedback by department or team.
- Action Tracker feature to monitor and manage follow-up actions based on survey results.
- User management tools for controlling access and permissions.
- Data import functionality to integrate with existing systems.