Raffle.ai provides AI-driven search and chat assistants that enhance user experience on public and semi-public websites by delivering accurate information quickly. This technology reduces the burden on service teams by minimizing manual inquiries and improving content accessibility, ultimately leading to higher user satisfaction and operational efficiency.
Funding
$16M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle to provide website visitors with quick and accurate access to information, leading to user frustration and increased burden on service teams. Traditional search methods often fail to understand the nuances of user queries, resulting in irrelevant results and a poor self-service experience.
Solution
Raffle.ai offers an end-to-end RAG (Retrieval-Augmented Generation) platform that leverages AI-driven search and chat assistants to enhance user experience on public and semi-public websites. The platform combines AI search, AI summary, AI agents, and behavioral insights to streamline service and provide accurate information. By implementing custom AI models trained on the organization's data, Raffle.ai ensures high accuracy and relevance in search results and chat interactions. The platform also prioritizes security and compliance, adhering to GDPR, HIPAA, and SOC 2 Type 2 standards, while ensuring full anonymization and control over data.
Target Audience
Raffle.ai primarily serves public and semi-public organizations, including those in public & utilities, education, telco & energy, and unions, seeking to improve self-service capabilities and reduce the burden on support teams.
Features
- AI-powered search that understands natural language queries and delivers accurate results
- Generative AI summaries of search results for quick information access
- AI agents and assistants trained on custom data for high accuracy and personalized interactions
- Behavioral insights to track user behavior, identify content gaps, and improve content strategy
- Compliant with GDPR, HIPAA, and SOC 2 Type 2 standards
- Data anonymization to protect user privacy
- Integration with platforms like Zendesk, SharePoint, Umbraco, and Intercom
- Customizable widgets for various use cases
- Secure data storage in Azure data centers with encryption at rest and in transit
- Access management to control data visibility based on user roles and permissions