Radika Investments
RADIKA is a technological companion that helps Colombian consumers prepare and submit formal financial complaints through a guided WhatsApp-based or web app interface. Users answer 8–12 questions about their case, pay a one-time fee of COP $35,000, and receive an automatically generated complaint document formatted for the specific financial entity. The platform covers 19 SFC-supervised banks and supports escalation through three levels, from the financial entity to the Consumer Financial Ombudsman and finally the Superintendencia Financiera de Colombia.
- Legal Technology
- Financial Technology
- Software Only
- Artificial Intelligence
Funding
Founders
Founder details are not available yet.
Product
Problem
Millions of people have conflicts with their banks in Colombia, yet almost none file formal complaints due to lack of time, not knowing how to start, dense regulations, and fear of complex legal processes. This results in financial abuses going unchallenged and consumers bearing the burden of navigating fragmented phone lines, non-functional portals, and in-person branch visits.
Solution
RADIKA is a technological companion—not a law firm—that enables users to prepare and submit financial complaints correctly, entirely through WhatsApp or its web app. Users respond to a guided conversational form (8–12 questions) covering their bank, product, situation, and timing, then pay a one-time fee of COP $35,000 via dLocalGo (PSE, Nequi, Efecty, Visa/Mastercard). RADIKA automatically generates the complaint document in the format required by the specific entity, and the user files it themselves. The platform provides notifications at each key step and supports escalation through three levels: the financial entity (15 business days to respond), the Consumer Financial Ombudsman, and finally the Superintendencia Financiera de Colombia (SFC). RADIKA covers 19 SFC-supervised banks, including Bancolombia, Davivienda, BBVA, Nu Bank, and Lulo Bank, with clear exclusions for matters requiring legal representation or court action.
Target Audience
Primary users are Colombian consumers who have experienced unauthorized transactions, unsolicited products, improper credit charges, delays, or incorrect risk-center reports from banks and financial institutions, and who want to file a formal complaint without hiring lawyers or navigating complex regulatory processes.
Features
- 100% WhatsApp-based and web app conversational interface with no app download or portal login required
- Automated generation of complaint documents matching each financial entity's required format
- Guided escalation workflow across three levels: entity, Consumer Financial Ombudsman, and SFC
- Fixed one-time fee of COP $35,000 with no subscriptions or hidden charges
- Secure payments processed through dLocalGo, accepting PSE, Nequi, Efecty, and Visa/Mastercard
- Coverage of 19 SFC-supervised financial institutions, including digital banks like Nu Bank, Lulo Bank, Nequi, and RappiPay
- Step-by-step user preparation with automated checklists for required documents (ID, statements, receipts)
- SMS-based authentication for secure access without passwords
- Transparent scope with explicit non-coverage list (e.g., debt restructuring, criminal fraud representation, non-SFC entities)