RADIKA is a Colombian fintech platform that guides consumers through filing formal financial complaints against banks and supervised entities entirely via WhatsApp. For a one-time fee of COP $35,000, users answer a guided conversational questionnaire to generate the required complaint documents, which they then submit to the entity themselves. The platform covers 18 SFC-regulated banks and supports escalation through three levels: the financial institution, the Consumer Financial Ombudsman, and the Superintendencia Financiera.
Funding
Funding not disclosed
Founders
Product
Problem
Millions of people have conflicts with their banks in Colombia, yet almost none file formal complaints due to lack of time, not knowing how to start, dense regulations, and fear of complex legal processes. This results in financial abuses going unchallenged and consumers bearing the burden of navigating fragmented phone lines, non-functional portals, and in-person branch visits.
Solution
RADIKA is a technological companion—not a law firm—that enables users to prepare and submit financial complaints correctly, entirely through WhatsApp. Users respond to a guided conversational form (8–12 questions) covering their bank, product, situation, and timing, then pay a one-time fee of COP $35,000 via dLocalGo (PSE, Nequi, Efecty, Visa/Mastercard). RADIKA automatically generates the complaint document in the format required by the specific entity, and the user files it themselves. The platform provides WhatsApp notifications at each key step and supports escalation through three levels: the financial entity (15 business days to respond), the Consumer Financial Ombudsman, and finally the Superintendencia Financiera de Colombia (SFC). RADIKA covers 18 SFC-supervised banks, including Bancolombia, Davivienda, BBVA, Nu Bank, and Lulo Bank, with clear exclusions for matters requiring legal representation or court action.
Target Audience
Primary users are Colombian consumers who have experienced unauthorized transactions, unsolicited products, improper credit charges, delays, or incorrect risk-center reports from banks and financial institutions, and who want to file a formal complaint without hiring lawyers or navigating complex regulatory processes.
Features
- 100% WhatsApp-based conversational interface with no app download or portal login required
- Automated generation of complaint documents matching each financial entity's required format
- Guided escalation workflow across three levels: entity, Consumer Financial Ombudsman, and SFC
- Fixed one-time fee of COP $35,000 with no subscriptions or hidden charges
- Secure payments processed through dLocalGo, accepting PSE, Nequi, Efecty, and Visa/Mastercard
- Coverage of 18 SFC-supervised financial institutions, including digital banks like Nu Bank and Lulo Bank
- Step-by-step user preparation with automated checklists for required documents (ID, statements, receipts)
- Transparent scope with explicit non-coverage list (e.g., debt restructuring, criminal fraud representation, non-SFC entities)