Mews is a cloud-native hospitality platform that replaces traditional property management systems with an integrated suite covering booking, check-in, guest communication, payments, and point-of-sale operations. The platform connects every part of the guest experience, from pre-arrival personalization to self-service check-out, while integrating with over 1,000 hospitality apps. It enables hotels to operate with smaller front-desk teams through kiosks, digital keys, and automated workflows.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional hotel property management systems are often fragmented, requiring separate tools for booking, check-in, payments, and guest communication, which creates inefficiencies for staff and friction for guests. Hotels struggle to maximize direct bookings, personalize stays, and streamline operations while managing rising guest expectations for contactless and self-service options.
Solution
Mews provides a cloud-native hospitality platform that unifies the entire guest journey—from booking and pre-arrival communication to check-in, in-stay purchases, and check-out—within a single PMS. The platform includes a booking engine designed to boost direct reservations, guest intelligence tools with AI-powered personalization, self check-in kiosks, digital keys, and a mobile-first point-of-sale system with integrated payments. Mews also offers tokenized payment processing and multicurrency support, allowing guests to pay in their own currency while properties earn a share of conversion fees. The platform's open architecture connects to over 1,000 hospitality apps, enabling properties to build a customized tech stack that fits their specific operational needs.
Target Audience
Primary customers are hotels, hostels, and hospitality groups of various sizes—from boutique properties to multi-location operators—seeking to streamline operations, reduce front-desk staffing needs, and enhance guest experience through technology.
Features
- Cloud-based PMS with unified booking engine, reservation management, and front-desk dashboard for real-time occupancy views by hour, day, or month
- Self check-in and check-out kiosks that enable guests to complete arrival and departure independently without staff assistance
- Digital key functionality providing fully contactless room access via guest mobile devices
- Guest intelligence tools with email editor and AI Smart Tips for personalized pre-arrival communications and stay recommendations
- Upsell engine allowing guests to add products and services during online booking and check-in, plus in-stay purchase options for experiences like airport transfers and spa days
- Tokenized payment processing that secures card data at capture, ensuring sensitive details never touch hotel systems, with multicurrency conversion revenue sharing
- Mobile-first point-of-sale (POS) system with built-in payments for food and beverage operations
- Integration marketplace with 1,000+ hospitality apps for customizable platform configuration