Questom deploys multi-channel AI sales agents across voice, chat, and SMS to engage every inbound lead instantly, 24/7. These intelligent agents qualify prospects, handle objections, and book appointments without human intervention. The platform integrates with existing CRM and communication systems to automate lead intake and accelerate speed-to-lead for high-volume sales organizations.
Funding
Funding not disclosed
Founders
Product
Problem
Service-oriented businesses that handle large volumes of inbound inquiries often lose prospects because human agents cannot answer calls, chats, or texts instantly. Delayed follow‑up and the inability to reactivate dormant contacts lead to missed revenue opportunities and inefficient sales pipelines.
Solution
Questom delivers an AI‑driven sales automation platform that deploys virtual agents across voice, web chat, and SMS channels. Leveraging large‑language models and speech‑to‑text/NLP pipelines, the agents engage each lead within seconds, qualify intent, handle objections, and schedule appointments without human intervention. The system syncs qualified lead data, conversation transcripts, and calendar events to major CRMs (e.g., Salesforce, HubSpot) and ERP or calendar tools via bi‑directional APIs, ensuring a single source of truth. Real‑time dashboards provide contact, qualification, and booking metrics, allowing sales managers to monitor performance and optimize campaigns. When a lead requires human assistance, the platform executes seamless call transfers or notification alerts to the appropriate rep.
Target Audience
Primary customers are high‑velocity service businesses—such as higher education admissions, legal intake firms, wholesale distributors, and other high‑ticket service providers—that process 1,000+ leads per month and require immediate follow‑up.
Features
- Multi‑channel conversational agents (voice, web chat, SMS) powered by a unified LLM/NLP engine for consistent, context‑aware interactions
- Real‑time speech recognition and intent classification to qualify leads and capture objection handling in milliseconds
- Script ingestion and fine‑tuning workflow that personalizes agent responses with brand‑specific language and compliance controls
- Bi‑directional integration layer with leading CRMs, ERPs, and calendar services (Salesforce, HubSpot, Google Calendar, Outlook) via RESTful APIs and webhooks
- Automated outbound campaign module that imports contact lists, schedules outreach, and tracks reactivation metrics for cold leads
- Live performance analytics dashboard showing contact rates, qualification ratios, and appointment conversion funnels with exportable reports
- Dynamic routing engine that escalates high‑priority leads to human agents through call transfer, SMS alerts, or CRM task creation