Question Base is an AI Answer Agent that automatically responds to employee questions directly in Slack using a company's existing documentation. It detects questions in any channel, provides cited answers from connected sources like Google Drive, Confluence, and Notion, and helps capture new knowledge into an FAQ. The platform reports a 3.2-second average response time and can automate up to 40% of repetitive questions.
Funding
Funding not disclosed
Founders
Product
Problem
Employees increasingly prefer asking questions in Slack rather than searching through documentation, leading to repetitive questions that consume expert time. On average, experts spend up to 6 hours per week answering the same questions, and 40% of all questions asked are repeats, resulting in significant productivity loss across organizations.
Solution
Question Base provides an AI Answer Agent that operates natively within Slack, automatically detecting and answering employee questions using the company's existing documentation from platforms like Google Drive, Confluence, Notion, and Salesforce. The agent responds with cited, verified answers in real time, while knowledge experts can review, refine, and verify responses to ensure accuracy. The platform continuously captures new answers shared in chat, building a self-improving FAQ knowledge base. Administrators maintain full control through governance features, including customizable prompts, escalation workflows, and performance analytics that track automation rates and time saved.
Target Audience
Primary customers are knowledge managers, IT teams, and operations leaders in mid-sized to enterprise organizations (100+ employees) who use Slack and maintain documentation across multiple platforms, seeking to reduce repetitive internal questions and improve knowledge accessibility.
Features
- Native Slack integration that detects and answers questions in any channel without requiring @mentions
- Connects to 10+ documentation sources including Google Drive, Confluence, Notion, and Salesforce
- Answer verification workflow that lets experts review and approve AI-generated responses for accuracy
- Knowledge capture system that summarizes and saves new answers shared in chat into an internal FAQ
- Performance dashboard tracking automation rates, response times, and question performance metrics
- Customizable agent behavior with per-channel settings, company glossary for internal acronyms, and escalation workflows
- Role-based permissions controlling who can view, edit, and verify answers
- SOC 2 Type II certified with enterprise options for AWS deployment and white-labeling