Quarterzip is an AI-powered onboarding platform that learns a company's product directly from its team, then guides end users through implementation via live screen sharing and voice calls. The AI agent acts as a virtual product expert, accelerating user activation by providing real-time, personalized assistance. It also transforms every support call into a source of usability insights, helping companies refine their product roadmap and fix bugs.
Funding
Funding not disclosed
ZFounders
Product
Problem
Software companies often struggle to get new users fully activated, facing lengthy implementation cycles and high support demands. Traditional onboarding methods, like static help centers and pre-recorded tutorials, fail to provide the personalized, real-time guidance users need to overcome specific roadblocks, leading to slower time-to-value and increased churn.
Solution
Quarterzip provides an AI agent that acts as a product expert, guiding users through implementation via live screen sharing and voice calls. The AI learns a company's product and workflows directly from its team, building a dynamic playbook for activation. It continuously updates this knowledge base by learning from every interaction and automatically adapting to product changes. This enables the AI to offer personalized, in-the-moment support, helping users complete tasks and get activated significantly faster. Additionally, Quarterzip turns every call into a rich data source, allowing companies to query for usability insights and feedback to inform their product roadmap.
Target Audience
Quarterzip targets B2B software companies looking to streamline customer onboarding, reduce time-to-value, and improve user activation rates for their products.
Features
- AI agent with screen-sharing and voice capabilities for real-time, interactive user guidance
- Automated playbook creation by ingesting team workflows and product knowledge
- Continuous learning from every call to improve responses and update playbooks automatically with product changes
- Usability insights engine that converts call data into a searchable source for feedback and bug identification
- Personalized implementation support designed to accelerate user activation