QuantumLoopAI offers EMMA, an AI receptionist that eliminates patient call queues for NHS GP surgeries by instantly handling all incoming calls. This AI solution frees up reception staff for direct patient care, reduces operational costs, and improves patient satisfaction through efficient triaging and multi-language support.
Funding
$2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
NHS GP surgeries face significant challenges with patient call volume, leading to long wait times and operational inefficiencies. This strain diverts reception staff from direct patient care and negatively impacts patient satisfaction.
Solution
QuantumLoopAI provides EMMA, an AI receptionist designed to instantly answer all patient calls, thereby eliminating queues and improving operational efficiency. EMMA frees up reception teams to concentrate on patient care, leading to reduced costs and enhanced patient satisfaction. The platform integrates with existing consultation tools and supports multiple languages, ensuring accessible and streamlined communication. EMMA is DTAC-certified, demonstrating compliance with NHS digital standards for security and functionality.
Target Audience
The primary customers are NHS GP surgeries and primary care networks seeking to improve patient access, operational efficiency, and staff capacity.
Features
- AI-powered virtual receptionist capable of handling unlimited simultaneous calls.
- Real-time call triaging and routing to appropriate clinical or administrative staff.
- Integration with leading NHS consultation tools (e.g., Accurx, PATCHS) for seamless data flow.
- Multi-language support, including clinically approved translations for common NHS languages.
- Automated logging and transcription of all patient interactions.
- Agentic AI capabilities for autonomous task execution and adaptive problem-solving.
- DTAC certification ensuring compliance with NHS data security and interoperability standards.
- Secure, end-to-end encrypted communication and data storage on UK-based NHS-approved servers.