Qoala provides a cloud‑based SaaS platform that consolidates customer communications—email, chat, and social media—into a single inbox, automates feedback collection, and streamlines ticket and workflow management. Integrated with major CRMs and helpdesk tools, it offers AI‑driven sentiment analysis, drag‑and‑drop workflow design, and real‑time analytics dashboards to help mid‑sized service organizations improve response times and customer satisfaction.
Funding
$45M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
7OFounders
Product
Problem
Businesses and organizations often lack a unified, easy-to-use platform for managing customer interactions, feedback, and service workflows, leading to fragmented communication and inefficient processes.
Solution
Qoala offers a cloud-based SaaS platform that centralizes customer communication channels, automates feedback collection, and streamlines service task management. The system integrates with existing CRM and support tools, providing a single interface for handling inquiries, tickets, and surveys. Real-time analytics and reporting give teams insight into performance metrics and customer satisfaction trends. Customizable workflows enable businesses to adapt the platform to their specific operational needs without extensive development effort.
Target Audience
Primary customers are mid-sized enterprises and service-oriented organizations that require coordinated customer support and feedback management across multiple communication channels.
Features
- Multi-channel inbox aggregating email, chat, and social media messages
- Automated survey distribution and sentiment analysis using AI-driven text processing
- Drag-and-drop workflow builder for ticket routing, escalation, and SLA enforcement
- Dashboard with KPI visualizations, response time tracking, and customer satisfaction scores
- RESTful API and native integrations with major CRM, helpdesk, and e‑commerce platforms