nQ Concierge is a Voice AI platform that automates customer-facing phone calls for hotels, eliminating call abandonment and ensuring 24/7 availability for services like bookings and room service. This reduces hotel staff phone workload to near zero and drives new revenue through automated upsells, while maintaining Forbes 5-star service quality.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels often struggle with high call abandonment rates and staffing challenges, leading to missed booking opportunities and inconsistent service quality. Handling a high volume of guest inquiries for bookings, services, and information can overwhelm staff, especially during peak hours, resulting in long wait times and potential revenue loss.
Solution
Q Concierge offers an AI-powered voice platform that automates guest communications and directly executes requests across various hotel systems. The platform integrates with CRS, restaurant booking, and other systems to handle room bookings, activity reservations, service requests, and provide information. By answering 100% of calls and texts, Q Concierge eliminates call abandonment and captures missed revenue opportunities. The AI personalizes interactions, learns guest preferences, and adapts to the hotel's brand voice to deliver consistent, high-quality service across mobile, in-room phones, TVs, and the hotel website.
Target Audience
The primary target audience includes hotels and resorts seeking to improve guest satisfaction, increase revenue, and streamline operations by automating guest communications and service requests.
Features
- AI-powered voice interface for handling guest calls and texts
- Integration with CRS for room bookings, modifications, and management
- Automated booking for activities, spa appointments, and restaurant reservations
- Personalized pre-arrival upsells, cross-sells, and offers based on guest profiles
- 24/7 availability and multilingual support
- Seamless integration with existing hotel management systems
- Ability to handle unlimited requests simultaneously