Pure CallerID offers a one-click integration solution for CCaaS platforms that enhances outbound engagement by managing and validating phone numbers to eliminate SPAM tags. This technology significantly increases contact rates and agent productivity while improving customer and employee experiences through automated identity management.
Funding
Funding not disclosed
Founders
Product
Problem
Outbound call centers face challenges with low contact rates due to phone numbers being flagged as SPAM, hindering agent productivity and negatively impacting customer engagement. Managing and validating phone numbers across various CCaaS platforms is complex and often requires significant IT resources.
Solution
Pure CallerID offers a one-click integration solution for CCaaS platforms that automates the management and validation of outbound phone numbers, removing SPAM tags and improving contact rates. The platform proactively monitors and remediates phone number reputation, ensuring numbers remain clean and compliant. By streamlining outbound engagement workflows, Pure CallerID increases agent productivity and improves both customer and employee experiences through automated identity management. The solution integrates natively with leading telephony platforms, enabling rapid deployment without requiring extensive IT support.
Target Audience
The primary target audience includes outbound call centers and enterprises using CCaaS platforms seeking to improve contact rates, agent productivity, and customer engagement by eliminating SPAM tags and optimizing phone number reputation.
Features
- Automated SPAM tag removal and prevention
- Proactive, asynchronous identity management and remediation
- Real-time phone number validation and monitoring
- Native integration with CCaaS platforms like Five9, Genesys, NICE CXone, RingCentral, and AWS Connect
- DataBoost service for on-demand validation and appending of phone numbers and addresses
- Autonomous operation with no downtime or human intervention required
- Streamlined outbound engagement workflows for efficient dialing