Proto is a generative AICX platform that utilizes large language models and a proprietary AI engine to provide multilingual text and voice assistants for customer experience, employee engagement, and consumer protection in underserved languages. The platform enhances operational efficiency by automating up to 85% of customer queries across various sectors, ensuring secure and localized interactions.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
MCFounders
Product
Problem
Many organizations struggle to provide adequate customer service and employee support in languages other than English, leading to inefficiencies and reduced customer satisfaction. Traditional customer experience (CX) solutions often lack the multilingual capabilities needed to effectively serve diverse populations, particularly in underserved language communities.
Solution
Proto offers a generative AI CX platform designed to provide multilingual text and voice assistants, enabling organizations to automate customer queries and enhance employee engagement across various languages. The platform leverages large language models and a proprietary AI engine to deliver localized interactions, ensuring secure and efficient communication. By automating a significant portion of customer queries, Proto enhances operational efficiency and improves customer experience in diverse linguistic environments.
Target Audience
Proto primarily serves organizations in financial services, government, healthcare, and transportation industries that require multilingual customer support and employee engagement solutions.
Features
- Multilingual chatbot support for customer service and employee engagement
- AI-powered automation of customer queries across various channels
- Integration with existing CRM and ticketing systems
- Real-time translation and localization of conversations
- Voice AI capabilities for underserved languages
- Analytics dashboard to monitor AICX performance
- Secure data handling with personal info protection
- Omnichannel deployment to reach users everywhere