Protoqual is a patient experience platform that automates the conversion of real-time patient survey feedback into targeted training initiatives for healthcare teams. This approach enhances staff skills in just five minutes per week, leading to improved patient care and higher CAHPS scores.
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers often struggle to translate patient feedback into actionable insights for improving patient experience (PX) and CAHPS scores. Traditional training programs are costly and time-consuming, making it difficult for healthcare teams to efficiently enhance their skills and address specific areas for improvement.
Solution
Protoqual is a patient experience platform that automates the process of converting real-time patient survey feedback into targeted training initiatives for healthcare teams. The platform uses customizable surveys to collect patient feedback, analyzes the data to identify areas for improvement, and automatically delivers physician-written training videos to staff inboxes. These training modules are designed to be completed in just five minutes per week, focusing on the skills that directly impact patient care and CAHPS scores. Protoqual also provides customized dashboards that track progress, compare performance across different groups, and highlight PX wins to boost team morale.
Target Audience
Protoqual primarily targets healthcare organizations, including hospitals, clinics, and physician groups, that are looking to improve patient experience, boost CAHPS scores, and reduce staff burnout.
Features
- Customizable survey tool for collecting real-time patient feedback
- Automated analysis of patient feedback data to identify areas for improvement
- Physician-written, Emmy-winner-produced training videos delivered automatically to staff inboxes
- Training modules designed to be completed in just five minutes per week
- CAHPS-based training program to ensure teams focus on the skills that matter
- Customized dashboards for tracking progress and comparing performance
- Integration of survey and training resources into one easy-to-use hub
- Anonymous surveys to protect patient privacy and ensure honest feedback