Provides embedded insurance solutions through a customizable widget that integrates directly into platforms' checkout processes, enabling merchants and service providers to offer purchase, shipping, and event protection plans. This reduces chargebacks, streamlines refund management, and increases revenue by converting potential losses into additional sales while enhancing customer satisfaction.
Funding
$50.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Merchants and service providers face challenges in managing potential losses from purchases, shipping, and events, leading to increased chargebacks and complex refund processes. Customers often lack assurance and protection for their purchases, impacting satisfaction and potentially reducing conversion rates.
Solution
Protecht offers embedded insurance solutions through a customizable widget that integrates directly into platforms' checkout processes, enabling merchants and service providers to offer purchase, shipping, and event protection plans. This technology reduces chargebacks, streamlines refund management, and increases revenue by converting potential losses into additional sales while enhancing customer satisfaction. Protecht's platform allows customers to protect their purchases directly within the checkout flow, providing peace of mind and fostering brand loyalty. The embedded widget technology seamlessly integrates into existing systems, offering real-time reporting and scalable, secure, compliant operations. Protecht's solutions extend to various sectors, including live events (FanShield), registration (RegShield), tours (TourShield), accommodations (StayShield), and shipping (ShopGuarantee).
Target Audience
Protecht's primary customers are platforms, vendors, marketplaces, and merchants seeking to enhance customer experience, reduce financial risk, and increase revenue through embedded protection solutions.
Features
- Customizable widget for seamless integration into checkout processes
- Real-time analytics dashboard for tracking protection plan performance
- Automated refund management to streamline customer service
- Comprehensive shipping protection against loss, damage, and theft (ShopGuarantee)
- Refund as a Service (RaaS) option for offering customers refund protection plans with customized branding
- Scalable, secure, and compliant platform ensuring data protection
- API and developer tools for easy integration and customization