ProProfs Chat provides a live‑chat platform combined with an AI‑powered customer service agent that operates 24/7 to answer visitor questions, close sales, and automate support. Users can train the AI on their website content, help‑center articles, and uploaded files, enabling the bot to pull accurate answers with source citations and detect customer sentiment in real time. The system also scores churn risk for each conversation, helping teams prioritize high‑risk customers.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to provide instant, round‑the‑clock support while keeping response quality high, leading to missed sales opportunities, customer frustration, and higher churn. Coordinating live agents across multiple channels and extracting actionable insights from chat interactions can also be resource‑intensive.
Solution
ProProfs Chat combines a web‑based live chat widget with an AI‑powered customer service agent that can be trained on a company’s own knowledge base, FAQs, and uploaded documents. The AI reads both text and image content in real time, pulls relevant answers from the trained data, cites sources, and can handle routine inquiries 24/7, freeing human agents for complex issues. Sentiment analysis tags each message with the customer’s emotional state, while a churn‑risk scoring model flags high‑risk visitors for proactive outreach. After each conversation, the system generates a structured summary and detailed analytics, enabling teams to monitor performance, improve training, and make data‑driven decisions.
Target Audience
Primary customers are small to medium‑sized businesses and enterprises that need real‑time customer support across web and messaging channels, such as e‑commerce retailers, SaaS providers, and service‑oriented companies.
Features
- AI chatbot trained on custom content (website, help center, files) with source‑cited answers
- Real‑time sentiment detection and churn‑risk scoring for each chat
- Automated chat summaries and resolution tagging for easy review
- Multi‑channel support (website, mobile apps, Facebook, WhatsApp, Instagram, SMS, email, audio/video)
- Live chat tools: canned responses, file transfer, screen‑share, co‑browsing, and real‑time language translation
- Supervisor dashboard with SLA tracking, operator performance reports, and workforce management
- 40+ integrations (e.g., Microsoft Dynamics 365, WordPress) and smart APIs for data export