Alix is an AI-powered remote inspection platform for housing providers that lets residents report issues via WhatsApp using photos, videos, and voice notes in their own language. The system triages reports in minutes, drafts site visit write-ups automatically, and centralizes evidence to support compliance with Awaab’s Law. It reduces wasted journeys and administrative burden for frontline teams while improving response times for residents.
Funding
Funding not disclosed
Founders
Product
Problem
Housing providers face a bottleneck in property inspections—from damp and mould to repairs and void checks—because site visits and manual write-ups consume days of staff time. Residents with limited digital confidence or language barriers struggle to report issues effectively, leading to delayed responses, no-access visits, and poor compliance with regulatory standards like Awaab’s Law.
Solution
Alix puts the power of inspection in everyone's hands by enabling residents to report problems through WhatsApp using photos, videos, and voice notes in their own language. AI triages incoming reports in minutes, correctly identifying emergencies and routing responses, while automatically drafting site visit write-ups before staff return to the van. The platform centralizes all records—photos, decisions, messages, and evidence—into a single source of truth, simplifying coordination between housing providers, residents, and third-party contractors. This reduces wasted journeys, improves first-time fix rates, and gives leaders real-time visibility across the entire repairs operation.
Target Audience
Primary customers are housing associations, local authorities, direct labour organizations (DLOs), surveyors, and contractors who manage repairs, disrepair claims, void checks, and pre-tenancy inspections.
Features
- WhatsApp-based reporting with voice notes, photos, videos, and translation to meet residents where they are
- AI-powered triage that identifies emergencies and prioritizes responses in minutes
- Automatic generation of site visit reports and write-ups, eliminating manual data entry
- Centralized platform capturing every report, photo, decision, and message as evidence for auditors, ombudsmen, or courts
- Real-time dashboards for leaders to monitor backlogs, team performance, and compliance across patches
- Accessibility features including simple language, voice notes, and multi-language support for users with limited digital confidence