One AI provides a voice‑first clinic intelligence platform that automates back‑office tasks for medical practices using AI. The system handles 24/7 patient calls, routing, appointment scheduling, medication refills, and multilingual support, then extends to referral intake, insurance verification, billing, and analytics, all synchronized with athenaOne to streamline workflows and recover lost capacity.
Funding
Funding not disclosed
Founders
Product
Problem
Specialty clinics often lose clinician time to high‑volume routine calls, after‑hours access gaps, and manual administrative tasks such as scheduling, refills, referrals, and insurance verification, leading to reduced capacity and revenue leakage.
Solution
One AI offers a voice‑first clinic intelligence platform that automates front‑door patient interactions and extends AI‑driven workflows across scheduling, referrals, insurance verification, and revenue protection, all natively integrated with athenaOne. The system learns from a practice’s existing call recordings to replicate best‑practice staff behavior, enabling 24/7 inbound voice handling in English and Spanish with smart routing and IVR replacement. Real‑time calendar synchronization and automated outreach recover lost capacity by back‑filling cancellations, reactivating lapsed patients, and managing provider departures. Integrated eligibility checks, prior‑auth status, denial handling, and billing collection protect revenue while maintaining auditability and compliance. Comprehensive analytics and KPI dashboards provide visibility into call quality, containment rates, and operational outcomes.
Target Audience
Primary customers are specialty medical practices and outpatient clinics that use athenaOne and need automated, round‑the‑clock patient access and back‑office workflow automation.
Features
- 24/7 inbound voice answering with multilingual support and AI‑driven smart routing
- Automated medication refill, appointment scheduling, and prescription workflows using provider‑approved logic
- Fax, email, and web‑form intake for new patients and referrals, plus provider portal and status tracking
- Tickler, waitlist, cancellation backfill, no‑show recovery, and lapsed‑patient reactivation to maximize schedule utilization
- Eligibility verification, prior‑auth preparation, denial management, and billing collection with payment links and plans
- Near real‑time, native synchronization with athenaOne for scheduling, tasks, chart updates, and demographic changes
- KPI dashboards, per‑call QA scoring, patient surveys, and outcome call analytics for performance monitoring
- HIPAA‑compliant, end‑to‑end encryption, SOC 2 Type II controls, role‑based access, and audit trails for secure PHI handling