Toast provides a cloud‑native platform that combines point‑of‑sale, payment processing, kitchen display, inventory, payroll, and guest relationship management on commercial‑grade hardware. The SaaS suite offers real‑time sales dashboards, AI‑driven assistance, and integrations with over 200 third‑party services to streamline operations for multi‑location restaurants and retail operators. 24/7 support and offline mode ensure continuous service.
Funding
$60M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1WFounders
Product
Problem
Restaurant and retail operators often rely on disparate point‑of‑sale hardware, separate marketing tools, and manual back‑office processes, which leads to inefficient workflows, fragmented guest data, and difficulty scaling across multiple locations.
Solution
Toast delivers a cloud‑native, all‑in‑one platform that unifies front‑of‑house ordering, payment processing, kitchen display, inventory, payroll, and guest engagement. The system runs on commercial‑grade hardware—including handheld POS terminals, self‑service kiosks, and kitchen display screens—while the SaaS suite provides real‑time sales dashboards, AI‑driven Toast IQ assistance, and a centralized Guest CRM. Integrated payment processing, offline operation mode, and 24/7 support keep businesses running smoothly, and built‑in integrations with over 200 partner services extend functionality for delivery, accounting, and marketing.
Target Audience
Primary customers are independent and chain restaurants (quick‑service, full‑service, fast‑casual, fine dining, hospitality venues) and retail operators (grocery, convenience, liquor, boutique) seeking a unified technology stack to manage operations, sales, and guest relationships.
Features
- Cloud‑based POS software with transparent, PCI‑compliant payment processing and built‑in QR‑code mobile ordering (Toast Mobile Order & Pay®).
- Commercial‑grade hardware options: Toast Go handheld terminals, Toast Flex POS terminals, self‑ordering kiosks, and kitchen display systems designed for high‑traffic environments.
- AI assistant Toast IQ that automates routine tasks, suggests menu optimizations, and triggers alerts based on real‑time data.
- Guest CRM that consolidates diner profiles, loyalty activity, and marketing preferences across in‑store and digital channels.
- Multi‑location management tools for centralized menu publishing, pricing overrides, and performance benchmarking across all sites.
- Integrated inventory and cost analytics (xtraCHEF) that sync sales data to track COGS, waste, and supplier orders.
- Payroll and team management suite with tip tracking, scheduling, and Toast Pay card issuance, all synced to the POS.
- 24/7 technical support, offline mode, and FHIR‑compatible APIs for seamless data exchange with third‑party systems.