Popai provides an AI-powered platform that analyzes care coordination calls to extract key information and automate documentation. By capturing insights from patient interactions, Popai aims to improve patient outcomes, standardize care, and increase operational efficiency for healthcare providers.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers often struggle to capture and act upon critical information shared during care coordination calls, leading to inconsistent care, missed risk factors, and inefficient workflows. Manual processes for documenting these calls are time-consuming, prone to errors, and fail to provide aggregated insights for strategic decision-making.
Solution
Popai Health offers an AI-powered platform that analyzes care coordination calls in real-time to extract key insights and automate downstream tasks. The platform integrates with existing call channels to process conversations between patients, clinicians, and community services, using natural language processing (NLP) to understand medical terminology and multiple languages. By capturing and structuring data from 100% of patient calls, Popai provides unprecedented visibility into clinical and operational performance, enabling healthcare teams to standardize care journeys, improve risk adjustment accuracy, and reduce administrative burden. The platform also triggers automated workflows within the EHR and suggests real-time talking points, ensuring best practices are followed and timely interventions are made.
Target Audience
Popai Health serves care management teams, call centers, specialty care providers, pharmacies, and scheduling/referral departments within healthcare organizations.
Features
- AI-powered analysis of care coordination calls using NLP to extract key information and identify risk factors
- Integration with existing call channels to process conversations from various sources
- Real-time insights and alerts to support timely interventions and improve patient outcomes
- Automated documentation and workflow triggers to reduce administrative burden and standardize care
- Customizable reports and performance dashboards for strategic decision-making
- Best practice adherence tools to ensure staff follow organizational guidelines and care pathways
- Support for multiple languages and medical terminology