Polimorphic develops a software platform that enables local and state governments to streamline resident service requests through AI-powered communication and centralized case management. This solution reduces approval times by 70% and provides 24/7 access to services, minimizing foot traffic and phone inquiries.
Funding
$9.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Local and state governments often struggle with inefficient processes for managing resident service requests, leading to delays, increased foot traffic and phone inquiries, and departmental silos. Residents lack 24/7 access to services and information, requiring them to call or visit city hall during business hours.
Solution
Polimorphic offers a software platform designed for the public sector that streamlines resident service requests through AI-powered communication and centralized case management. The platform provides 24/7 access to services, reducing foot traffic and phone inquiries, and facilitates collaboration across departments by storing all case-related information in a centralized database. By automating workflows and providing AI-powered search and chat functionalities, Polimorphic enables governments to resolve requests faster and more efficiently, improving resident satisfaction and compliance with state requirements. The platform also incorporates security measures such as end-to-end encryption and adherence to least privilege principles to protect sensitive data.
Target Audience
Polimorphic primarily serves local and state governments seeking to improve resident service delivery, streamline internal processes, and enhance security and compliance.
Features
- AI-powered phone system to handle resident inquiries and reduce wait times
- CRM platform for centralized case management and cross-departmental collaboration
- AI search and chat functionalities to enable residents to independently access municipal services and information 24/7
- Automated workflows to streamline processes and reduce approval times
- Secure data infrastructure with end-to-end encryption and compliance with ISO 27000/SOC 1 and SOC 2 standards
- Role-based access controls to minimize risks of organizational access and exposure