Poetic
Poetic offers an AI platform that transforms business procedures into software by learning and enforcing company rules across end‑to‑end workflows. It ingests videos, operating manuals, and historical examples to generate an initial automation draft, then refines the model through feedback from expert operators until it reaches production quality, enabling use cases such as fraud auto‑decisioning, KYC compliance, and dispute handling.
- Artificial Intelligence
- Enterprise Software
- Financial Technology
Funding
Founders
Product
Problem
Enterprises often rely on manual, rule‑based workflows for tasks such as fraud detection, KYC verification, and dispute resolution, which are time‑consuming, error‑prone, and difficult to keep up‑to‑date as processes evolve.
Solution
Poetic offers an AI‑driven automation platform that ingests existing operating procedures, training videos, and historical case data to generate executable process models. The system learns the underlying decision logic and can perform end‑to‑end actions with the consistency of software code. Operators provide feedback on the AI’s outputs, allowing the platform to iteratively improve its accuracy until it reaches production quality. Poetic’s self‑healing capabilities adapt the automation when upstream systems or data formats change, maintaining reliable performance without extensive re‑engineering. The result is high‑quality auto‑decisioning for complex, multi‑hour workflows such as fraud screening, KYC compliance, and dispute handling.
Target Audience
Primary customers are large financial institutions and enterprises that need to automate high‑risk, compliance‑heavy processes such as fraud detection, KYC verification, and dispute management.
Features
- Ingests procedural documents, SOP PDFs, and video recordings to create an initial automation draft
- Interactive feedback loop where expert operators correct decisions, enabling continuous model refinement
- Self‑healing automation that automatically adjusts to changes in enterprise applications and data schemas
- Supports end‑to‑end execution of multi‑step processes, reducing manual intervention and cycle time
- Provides audit‑ready decision logs and evidence generation for compliance and regulatory review