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Pluno provides an AI layer for Zendesk that learns from a company’s historical support tickets to automatically resolve complex, technical issues. When confidence is high, the AI replies with diagnostic steps and edge‑case solutions; otherwise it escalates the ticket with full context to human agents and creates linked Jira issues for engineering. The platform integrates with Slack, Jira, APIs, and maintains SOC‑2 and GDPR compliance by processing all data within Europe.
Updated 2 months ago
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- Pluno provides an AI layer for Zendesk that learns from a company’s historical support tickets to automatically resolve complex, technical issues. When confidence is high, the AI replies with diagnostic steps and edge‑case solutions; otherwise it escalates the ticket with full context to human agents and creates linked Jira issues for engineering. The platform integrates with Slack, Jira, APIs, and maintains SOC‑2 and GDPR compliance by processing all data within Europe.