Plume Health offers a HIPAA‑compliant telehealth platform that connects transgender and gender‑diverse adults with licensed clinicians for primary care, hormone therapy, and mental‑health counseling. The service provides video visits, integrated EHR, automated lab ordering, prescription delivery, and WPATH‑based decision‑support tools, while insurance verification and sliding‑scale billing reduce financial barriers.
Funding
$24M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TCFounders
Product
Problem
Transgender and gender-diverse individuals often encounter limited access to clinicians with expertise in gender‑affirming care, geographic constraints that require long travel, and fragmented coordination between primary care, hormone therapy, and mental health services. These barriers lead to delayed treatment initiation, inconsistent follow‑up, and higher rates of care discontinuation.
Solution
Plume Health operates a HIPAA‑compliant telehealth platform that matches patients with licensed clinicians trained in gender‑affirming primary care, hormone replacement therapy (HRT), and mental health counseling. The solution delivers video visits, integrated electronic health record (EHR) documentation, and automated lab order workflows to maintain a continuous care loop. Clinical decision‑support tools embed World Professional Association for Transgender Health (WPATH) guidelines, ensuring evidence‑based prescribing and monitoring. Patients can schedule appointments, review visit summaries, and request medication refills through a secure patient portal accessible on desktop or mobile devices. Prescription fulfillment is coordinated with partner pharmacies for discreet home delivery, while insurance eligibility checks and sliding‑scale pricing reduce financial friction. Real‑time analytics track adherence, adverse events, and outcome metrics, enabling clinicians to intervene proactively and sustain long‑term treatment continuity.
Target Audience
The primary users are transgender and gender‑diverse adults seeking coordinated primary care, hormone therapy, and mental health services. Secondary customers include health plans, employer benefit programs, and LGBTQ+ clinics that want to extend inclusive telehealth coverage to their members.
Features
- Video consults with board‑certified primary care, endocrinology, and mental health providers specializing in gender‑affirming medicine
- Integrated EHR that consolidates visit notes, lab results, and medication histories across the care continuum
- Automated lab ordering and results retrieval linked to clinical protocols for HRT monitoring
- Prescription management engine that routes hormone prescriptions to vetted pharmacy partners for discreet home delivery
- Decision‑support layer that enforces WPATH standards, dosage titration algorithms, and safety alerts
- Secure patient portal with scheduling, secure messaging, and self‑service refill requests, compatible with iOS and Android
- Insurance verification and sliding‑scale billing module to streamline authorizations and reduce out‑of‑pocket costs
- Outcome analytics dashboard for clinicians, providing adherence rates, side‑effect tracking, and longitudinal health metrics