Plan3 offers a passenger disruption management platform that enables airlines to re‑accommodate travelers without upfront investment or complex system integration. The solution automates tasks such as booking hotels, new flights, issuing vouchers, and arranging taxis, helping airlines improve customer experience and reduce regulator fines during travel disruptions.
Funding
$8.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Airlines often handle flight disruptions with manual, fragmented processes that require separate coordination of rebooking flights, hotels, vouchers, and ground transport. This leads to slow response times, poor passenger experiences, negative media coverage, and potential regulatory fines.
Solution
Plan3 provides a unified passenger disruption management platform that automates the entire re‑accommodation workflow. When a disruption occurs, the system automatically books alternative flights, reserves hotels, issues vouchers, and arranges taxis without the need for deep integration into existing airline systems. All actions are executed from a single interface, reducing handling time and ensuring consistent communication with affected travelers. The platform operates with zero upfront investment, allowing airlines to adopt it quickly and scale across operations. By centralizing data and automating fulfillment, Plan3 helps carriers improve customer satisfaction, mitigate negative publicity, and lower the risk of regulator penalties.
Target Audience
Primary customers are airline operations and customer service teams at tier‑2 and larger carriers that need to manage flight disruptions efficiently while maintaining regulatory compliance.
Features
- Automated end‑to‑end re‑booking engine that selects and books alternative flights, hotels, vouchers, and ground transport in real time
- Single‑pane dashboard for disruption teams to monitor, edit, and approve fulfillment actions
- Integration‑light architecture that works without deep system integration or upfront capital outlay
- Real‑time data synchronization and reporting to ensure accurate passenger information and compliance tracking
- Configurable rule sets to align with airline policies, fare rules, and regulatory requirements such as EU261
- API and webhook support for optional connectivity with existing passenger service and departure control systems