The startup offers an all-in-one experience management platform that captures and analyzes customer and employee feedback through real-time metrics tracking across multiple channels. This enables organizations to make data-driven decisions and establish effective feedback mechanisms, enhancing overall customer satisfaction and employee engagement.
Funding
$4.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle to effectively capture, analyze, and act upon customer and employee feedback across various touchpoints. Fragmented feedback channels and limited data integration hinder the ability to gain a holistic view of the overall experience. This makes it difficult to identify key areas for improvement and drive meaningful business outcomes.
Solution
Pisano offers an all-in-one experience management (XM) platform that enables organizations to collect, analyze, and act on customer and employee feedback in real time. The platform supports omnichannel feedback collection through surveys, interactive flows, and various channels like email, SMS, web widgets, and mobile apps. Pisano's platform leverages AI-powered analytics and text analysis to uncover insights, predict trends, and automate workflows. The platform integrates with existing CRM, HRMS, and other business tools, providing a unified view of the customer and employee journey.
Target Audience
Pisano primarily serves enterprises across various industries, including banking, retail, insurance, travel & hospitality, and automotive, seeking to improve customer and employee experience.
Features
- Omnichannel feedback collection across email, SMS, WhatsApp, in-app surveys, web widgets, and physical kiosks
- Advanced survey module for creating customized, dynamic, and multilingual surveys
- AI-powered text analytics for sentiment analysis and topic categorization of open-ended responses
- Real-time reporting dashboards with customizable visualizations and data aggregation
- Automated workflows for task assignment, prioritization, and follow-ups
- Integration with HRMS platforms for streamlined employee data management
- Role-based access control for secure data management and organizational alignment
- Support for industry-specific templates and best practices