Pinnie is a care advocacy service covered by Traditional Medicare that pairs patients with dedicated Care Advocates who handle phone calls, paperwork, and care coordination. The service connects Medicare beneficiaries with physicians for initial consultations and provides ongoing personalized care plans via chat, phone, or video. Pinnie's advocates support patients through care navigation, telehealth, and coordination with providers, aiming to reduce hospitalizations and emergency room visits.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional Medicare patients often face a fragmented healthcare system, leaving them to manage complex paperwork, phone calls, and care coordination on their own. This burden can delay access to care, reduce treatment adherence, and increase emergency room visits and hospitalizations. Patients navigating serious or chronic health challenges need dedicated support to avoid being overwhelmed by logistical hurdles.
Solution
Pinnie provides a care advocacy service covered by Traditional Medicare that pairs patients with dedicated Care Advocates. The service begins with a physician consultation, after which each patient is matched with an advocate available via chat, phone, or video. Advocates create personalized care plans, handle paperwork and coordination, and support patients through telehealth and remote-care workflows. Pinnie's care model includes Community Health Integration (CHI), Principal Illness Navigation (PIN), and care management services, all designed to ensure continuous guidance and comfort without rushing patients.
Target Audience
Primary customers are Traditional Medicare beneficiaries facing complex health challenges who need help navigating the healthcare system, as well as their caregivers and family members. Pinnie also partners with home health agencies, assisted living facilities, skilled nursing facilities, and doctor's offices to refer patients into the service.
Features
- Dedicated Care Advocate assigned to each patient, accessible via chat, phone, or video for ongoing support
- Physician-led initial consultation to assess health journey and care needs
- Personalized care plans tailored to individual health goals and conditions
- Support for Community Health Integration (CHI) and Principal Illness Navigation (PIN) services billed under Traditional Medicare
- Care coordination across providers, including referrals, records retrieval, and scheduling
- Telehealth-enabled clinical programs, including cardiac and pulmonary rehabilitation where permitted
- Non-clinical MSO (Recora, Inc.) handles administrative, technology, and billing support while clinical services are provided by Pinnie Medical Group, P.C.