PilotGo offers AI‑driven virtual agents that automate routine tasks in auto service shops, such as answering missed calls, scheduling appointments, estimating repair costs from VIN data, guiding technicians through repairs, and managing customer follow‑up. By handling these non‑billed activities faster and more accurately than junior staff, the platform frees shop personnel to focus on actual repairs and improves customer satisfaction.
Funding
Funding not disclosed
BLFounders
Product
Problem
Auto service shops lose significant time and revenue on manual, non‑billed tasks such as answering missed calls, estimating repairs, guiding technicians, and managing customer follow‑up. These activities are labor‑intensive, error‑prone, and divert staff from core repair work.
Solution
PilotGo provides a suite of AI‑driven virtual agents that automate routine service‑shop operations. The Phone Agent answers missed calls, assesses customer needs, and schedules appointments without human intervention. The Pricing Agent reads vehicle VINs, identifies required parts, compares supplier prices, and generates repair cost and time estimates. The Repair Agent offers step‑by‑step guidance for technicians, capturing voice notes and creating service records in real time. The Relationship Agent maintains ongoing communication with customers, sending status updates and collecting feedback, thereby improving satisfaction and repeat business. By handling these tasks faster and more accurately than a junior staff member, PilotGo frees shop personnel to focus on actual repairs.
Target Audience
Primary customers are independent auto repair shops, franchise service centers, and dealership service departments that need to streamline front‑office and workshop workflows.
Features
- AI Phone Agent that answers missed calls, qualifies inquiries, and books service appointments
- VIN‑based Parts Recognition and Pricing Agent that pulls part data, compares vendor prices, and estimates repair duration
- Interactive Repair Agent delivering procedural guidance, voice‑recorded notes, and automatic work‑order documentation
- Customer Relationship Agent that automates status notifications, follow‑up messages, and feedback collection
- Integration-ready APIs for connecting with existing shop management systems and calendars