Petch Connect offers an intuitive SMS platform that enables veterinary practices to maintain clear, compassionate communication with pet owners before, during, and after appointments. By automating personalized messages and care instructions, the tool helps clinics keep owners informed and engaged, reducing missed follow‑ups and improving overall pet health outcomes.
Funding
Funding not disclosed
Founders
Product
Problem
Veterinary practices often struggle to maintain consistent, timely communication with pet owners after appointments, leading to missed follow‑up steps, reduced adherence to care plans, and lower pet health outcomes.
Solution
Petch Connect offers an interactive SMS platform tailored for veterinary clinics that automates personalized messaging throughout the care journey. The system sends appointment reminders, post‑visit care instructions, test result updates, and follow‑up prompts directly to owners’ phones, ensuring they have clear guidance at each step. By integrating with existing veterinary practice management tools, the platform synchronizes appointment data and medical records, allowing staff to focus on patient care while routine outreach runs automatically. Owners receive compassionate, easy‑to‑understand messages, which improves engagement, adherence, and overall satisfaction with the veterinary experience.
Target Audience
Primary customers are small to mid‑size veterinary clinics and animal hospitals seeking to enhance client communication and improve care adherence.
Features
- Automated SMS reminders for upcoming appointments and vaccination schedules
- Customizable message templates for post‑visit care instructions, medication dosing, and test result notifications
- Two‑way messaging enabling owners to ask quick questions and receive vetted responses
- Seamless integration with common veterinary practice management software to pull appointment and patient data
- Compliance with veterinary communication regulations and data privacy standards
- Analytics dashboard showing message delivery rates, owner engagement, and follow‑up compliance metrics