The startup operates a healthcare platform that aggregates data from social media, review platforms, electronic medical records, and internal hospital data to provide actionable insights for healthcare providers. This enables organizations to make informed operational decisions that enhance patient care and improve overall healthcare quality.
Funding
$3.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers often struggle to capture and interpret patient feedback effectively, relying on methods like surveys and patient forums that are increasingly inadequate. This can lead to a lack of real-time understanding of patient experiences and unmet needs.
Solution
PEP Health offers a Patient Experience Platform (PEP) that aggregates and analyzes millions of online patient comments from diverse sources, including social media, review platforms, electronic medical records, and internal hospital data. Using specialized AI, the platform transforms this unstructured data into measurable insights, providing healthcare providers and payers with real-time reporting and actionable intelligence. This enables organizations to better understand patients as consumers, benchmark variation in care, improve quality metrics like Star Ratings, provide transparency to unmet needs, and drive better outcomes. The PEP Score, a key metric, allows for a smarter and faster way to measure patient experience.
Target Audience
The primary customers are healthcare providers and payers, including hospitals, health systems, and insurance providers, seeking to improve patient experience, enhance quality of care, and optimize operational decision-making.
Features
- Aggregates patient feedback from over 35 million public comments and diverse digital sources.
- Analyzes data from over 350,000 healthcare locations.
- Provides real-time insights delivered within 24 hours of feedback.
- Specialized AI transforms unstructured patient comments into measurable and comparable insights.
- Benchmarks variation in care across different providers and locations.
- Predictive analytics provide up to 9 months lead time on regulatory report outcomes, like HCAHPS.
- Seamlessly integrates with existing feedback systems.